Joy E. Mason is a Certified Six Sigma Black Belt with over 25 years of experience in pharmaceutical manufacturing, laboratory operations, and risk assessment, with an emphasis on business processes and quality systems. Joy has managed international projects and effectively delivered results using six sigma methodologies for both public and private sectors. As an entrepreneur, Joy has helped clients dramatically improve their bottom line by applying her problem-solving techniques. Her strategies and techniques are proven to resolve process problems, evaluate risk, and save costs. She is known for her unwavering optimism and her unique ability to create a collaborative environment for diverse stakeholders to get things done.